Refund policy

Before purchasing

Review the product description, requirements, and compatibility information on Payhip. Ask questions before buying if you are unsure whether a product matches your setup.

Refund requests

Because digital products can be accessed immediately, refunds are not automatic after delivery. If a file is defective, missing, or materially different from its description, submit a request through the contact option connected to your Payhip order. Each request is reviewed based on the product details and applicable law.

Include with your request

• The email used at checkout
• The product name
• A clear description of the issue
• Any helpful screenshot that does not expose passwords or private account details

Payment disputes

Please use the Payhip order contact option first so the issue can be reviewed and resolved directly.